A lot of users who start using their very first web hosting account, or switch companies, typically have questions in regards to how certain things are done or come across obstacles when setting up different things like emails, site settings, and so on. That is why, lots of providers have compiled documentation with the most common questions and issues in order to help their clients obtain information swiftly and seamlessly. Consequently, the customer support engineers can focus on real problems that given customers may be encountering, since the solution for the smaller things will be available on the web and clients can tackle them without touching base with the customer service team. Having detailed documentation is rather important, particularly for new clients without any prior experience whatsoever, since the web hosting service entails loads of features and lots of people can get bewildered about what to do. A good information repository can both help you carry out the tasks that you want and get to know how the web hosting service works as a whole.