There are different ways to get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you choose is a ticketing system. It’s the least complicated means of communication for a number of reasons. If no client support team representative is free at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will always hit home. Moreover, you can copy & paste extensive bits of info without needing to worry about misprints, and in case a given issue needs more time to be solved or a number of responses need to be exchanged, all the info will be in the same place, so each party can always see the comments added by the other one. The disadvantage of using tickets to contact your hosting provider is that they are often separate from the web hosting platform, which implies that if you have to supply information or to follow guidelines, you will need to use no less than two separate admin dashboards and this number might increase if you’d like to administer a couple of domain names. Moreover, many hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting an answer.