There are different ways to get in touch with the hosting company whose services you are using, but the one that you will always find irrespective of which company you choose is a ticketing system. It’s the least complicated means of communication for a number of reasons. If no client support team representative is free at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will always hit home. Moreover, you can copy & paste extensive bits of info without needing to worry about misprints, and in case a given issue needs more time to be solved or a number of responses need to be exchanged, all the info will be in the same place, so each party can always see the comments added by the other one. The disadvantage of using tickets to contact your hosting provider is that they are often separate from the web hosting platform, which implies that if you have to supply information or to follow guidelines, you will need to use no less than two separate admin dashboards and this number might increase if you’d like to administer a couple of domain names. Moreover, many hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while awaiting an answer.
Integrated Ticketing System in Website Hosting
In stark contrast with what you may find with many other web hosting companies, the ticketing system that we’re using with our Linux website hosting
is an integral part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t have to remember different logon names and passwords, since you’ll be able to manage your tickets and the web hosting account itself in a single location. So, if you’ve got a query or encounter a difficulty, you can get in touch with our support team momentarily. Our ticketing system offers a smart search functionality. This means that even in case you’ve posted heaps of tickets through the years, you’ll be able to track down the one that you want without much effort. In addition, you can read knowledge base suggestions for handling commonly encountered complications.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting
, which implies that you will not require a different support platform to get in touch with our technical support staff – you can do this on the spot as soon as you run into a complication. Posting a new ticket takes a couple of clicks and tracking down an older one is just as easy. Using our intelligent search option, you can quickly find any ticket that you’ve posted in the past. You can post a ticket at any time as our client support staff members are on duty 24/7/365 and respond in less than 60 minutes, even though it rarely takes this much to obtain support. With Hepsia, you will have everything in one location and you can forget about having to go through two or more platforms to resolve a simple problem.