The client support that you will get from your website hosting company is really important, no matter if you have pre-sales questions and you are not a client yet, or you've got some technical problem with an existing account. Timely and correct info about a question or a problem will save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from an actual hosting provider not from a reseller. If you get a hosting account via a company that does not own its servers and it cannot access them directly, it's almost certain that you'll wait for a few days in order to get a response to your question, therefore your web sites may remain offline for quite some time. In comparison, a supplier which provides different options for communication and has a tech support crew that is available all the time can assist you right away and help you decrease or fully avoid any downtime and possible losses.
24/7 Customer Support in Website Hosting
The customer and technical support services for our website hosting packages are round-the-clock, therefore you can forget all about waiting for a few days to get assistance. In case you are not our client yet, you can give us a call, chat with an agent or send an e-mail message. In case you do have an account, you can open a support ticket on top of the other three options for contact. You're able to choose the most appropriate way to contact us based on what your location is or the equipment you use. We're able to assist you for more or less any hosting-related question that you may have or problem that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in this situation the max response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you will be able to take advantage of our 24/7 tech support services even on official holidays. All your web sites will be available all the time and so will we. With many different connection options, you'll be able to select the easiest approach to contact us and learn more about our solutions if you do not have an account yet, or get support in case you are already our customer. You're able to give us a call, have a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The last two options feature a one-hour reply time guarantee, though it hardly ever takes more than 20 minutes to get assistance no matter the nature of the issue. With our customer and technical support services, we will be available for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max response time warranty, you will benefit from extremely fast support when you order a dedicated server through our company. Our customer and tech support crews are available 24/7/365, therefore when you open a ticket from your billing account or you send an e-mail message regarding any issue with your server or the pre-installed software on it whatever the time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the best option if the issue involved requires more time to be resolved or in case it should be forwarded to our administrators, as it's much easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to give us a call or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.