A 99.9% Server Uptime
The advantage of establishing your own website hosting platform is that you don’t have to worry about compatibility issues – you design a special set of software tools in such a manner as to be compatible with a given set of hardware elements. The result is something significantly more stable and reliable, as there are less potential risks of failure. We’ve set up our cloud hosting platform using tried and tested hardware components and a significantly customized version of Security–Enhanced Linux so as to set up an incredibly secure and safe home for your own personal web sites.
That’s why, with each of our Linux website hosting packages we give you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on world–class hardware parts made by Juniper. On top of that, on each and every router, we’ve set up a firewall with an advanced algorithm so as to sift all questionable requests.
This way, in each of our datacenter facilities – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe and in our datacenter in AU, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are unhappy with our web hosting services, or if you find them insufficient, or if you decide that you require a VPS web hosting packages instead of a cloud hosting plan – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have full control over your domains even if you cancel your hosting account with us.
24/7 Technical Support
In case you have a web hosting company, your tech support engineers are of primary importance. That’s the reason why we’ve diligently picked a very knowledgeable group of technicians, each with many years of experience behind his back. With their help, our company offers 24x7 support with all our web hosting plans.
And not only that, we offer a 1–hour response time guarantee. All inquiries are responded to in under an hour and our average ticket response time is under 20 minutes!