Tech Support Channels
A Sixty–Minute Ticket Response Guarantee
All your support requests will be attended to in no more than sixty minutes after the support ticket or e–mail was received. If your issue requires additional assistance from an administrator, we will forward the ticket or the email to the person on duty, in a timely manner then leave a note to inform you that more time will be needed for discovering a solution. Furthermore if you take advantage of our Optional Managed Services package, all of the server administration services included there will be performed whenever you choose.
A Premium–Quality Customer Service
- We’ll be online for you 24x7 to reply to any queries that you may have connected with our Online Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated hosting server. In case you also require support with server management procedures, you can resort to our Optional Managed Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation services.
An Intuitive Help Section
We have provided our Online Control Panel with an elaborate knowledgebase, which features detailed explanations of its features and functionalities. In addition, we have created in–depth video tutorials that will further teach you how to perform a certain action or resolve a frequently experienced problem. The help articles and the tutorial videos are readily accessible from each section of the Online Control Panel via the Help and Videos buttons situated in the upper right corner.